Nexus AI Solutions ("we," "us," or "our") is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexusaisolutions.ai or engage our services.
1. Information We Collect
Information You Provide
We may collect information that you voluntarily provide when you:
- Fill out our contact form (name, email address, company name, message content)
- Communicate with us via email or other channels
- Engage our services under a service agreement
- Subscribe to any newsletter or updates
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- IP address (anonymized where possible)
- Pages visited and time spent
- Referring website addresses
2. Client Service Data
When you engage our AI agent setup and management services, we may access and process data necessary to deliver those services, including:
- Email account access (for AI agent email management features)
- Calendar data (for scheduling automation)
- Business tool integrations (CRM, project management, accounting software)
- Communication platform data (messaging apps, social media accounts)
Important: Client service data is processed solely to deliver contracted services. We do not sell, share, or use client service data for any purpose other than providing the agreed-upon services.
3. How We Use Your Information
We use collected information to:
- Respond to your inquiries and provide requested services
- Set up, configure, and maintain your AI agent systems
- Improve our website and service offerings
- Send service-related communications
- Comply with legal obligations
4. AI-Specific Data Practices
Our AI agent services involve specialized data handling:
- Agent Memory: AI agents maintain conversation history and preferences to provide personalized service. This data is stored on dedicated hardware controlled by the client.
- API Integrations: When connecting third-party services, we use secure OAuth authentication and encrypted API connections. We store only the minimum credentials necessary.
- No Training on Client Data: Your business data is never used to train AI models. Your information remains exclusively yours.
- Dedicated Infrastructure: Each client's AI agent runs on isolated, dedicated hardware — not shared cloud servers.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encrypted data transmission (TLS/SSL)
- Secure credential storage (encrypted at rest)
- Access controls and authentication
- Regular security reviews
- Loopback-only network configurations where applicable
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. Upon termination of services:
- Client service data is deleted or returned within 30 days
- Contact form submissions are retained for up to 12 months
- Website analytics data is retained in anonymized form
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing
- Request a copy of your data in a portable format
8. Third-Party Services
Our services may integrate with third-party platforms (Google, Microsoft, Meta, etc.). These integrations are governed by the respective privacy policies of those platforms. We encourage you to review their policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: info@nexusaisolutions.ai
Location: Midland, Texas